Return & Exchange Policy

This policy explains how returns, exchanges and claims work for GBWHOLESALE wholesale orders. Because we ship internationally, please read it before returning anything.

1. Return window

You may request a return within 30 calendar days of receiving the goods. The date of receipt is the date shown by the carrier's tracking as delivered.

2. Free return or exchange (we pay the return freight)

We cover the return freight only in these two cases:

• Quality problem or damage on arrival;
• Wrong goods shipped — wrong style, size or colour that does not match the confirmed order or PI.

Please provide photos or video as evidence.

3. Other reasons (buyer pays the return freight)

Other reasons within the window — for example ordering the wrong size or colour, a change of mind, or unsold stock — are not eligible for a free return. They may be returned only with our prior authorization; the return freight is paid by the buyer and original shipping charges are not refunded.

4. After 30 days

Requests made more than 30 days after receipt will not be accepted.

5. Non-returnable items

• Custom, printed, embroidered or private-label goods — not returnable or exchangeable for non-quality reasons.
• Clearance and special-price items.
• Goods that have been washed, worn or altered.
• Goods missing their hangtags or original packaging.

6. How to file a claim

Email info@gorgeousben.com within 7 days of receiving the goods, including your order or PI number and photos or video. We will reply within 2 business days.

7. Bulk orders — a practical alternative

For large shipments, we prefer a partial refund or a credit against your next order rather than a cross-border physical return, because the return freight often exceeds the value of the goods.

8. Authorization is required

You must obtain a return authorization first. Unauthorized returns, and returns sent cash on delivery (COD), cannot be processed. Please do not ship to the address printed on the outer packaging.

9. Refunds

After we receive and inspect the returned goods, we will refund to the original payment method within 7 business days.

10. Shipping charges

Except where the return is our responsibility, shipping charges are not refunded.

11. Sample orders

Sample charges are as stated in your quotation. Apart from quality problems, samples are not eligible for a free return or exchange.

12. Contact

Questions? Email info@gorgeousben.com.